Sales Administrator

Administrator – SwissTimepieces - Luxury Watches

Location: Kendal, Lake District
Salary: £24,500 + 35 hrs per week + Annual Bonus + 29 Days Holiday + Pension

Join one of the UK’s most respected names in luxury timepieces.

At SwissTimepieces, we don’t just sell watches — we sell milestone experiences, craftsmanship, and trust. From our base in the heart of the Lake District, we’ve built a national reputation for integrity, expertise, and delivering an exceptional client experience.

We specialise in the buying and selling of prestigious luxury watches and work with clients across the UK. Due to continued growth, we are now looking for a Sales Administrator to support our sales team and act as a key front-of-house presence for clients.

This role is central to the smooth running of the business. You will be the first point of contact for many clients, supporting the sales process end-to-end and ensuring that every interaction reflects professionalism, care, and attention to detail.

This position suits someone who is organised, dependable, and comfortable working in a client-facing environment where accuracy, follow-through, and tone really matter.

What You’ll Be Doing

• Welcoming clients into the showroom and representing the business in a professional, polished manner

• Organising client appointments and supporting the sales team’s daily schedule

• Assisting with invoicing, packaging, and dispatch of client orders

• Processing and managing sales orders from start to finish, ensuring accuracy in order entry, invoicing, and billing

• Acting as a point of contact for clients, handling enquiries with confidence and maintaining the brand’s tone and standards

• Providing administrative support to the sales team to ensure deals progress smoothly

• Delivering after-sales support, including order amendments, exchanges, and warranty or insurance enquiries

• Building and maintaining strong client relationships through thoughtful follow-up and personalised communication

• Maintaining accurate records of client interactions, enquiries, and transactions within the CRM system

• Working closely with the Sales Manager and wider team to support overall sales performance

What We’re Looking For

• Previous experience in a sales administration, client support, or customer service role (desirable)

• A strong customer-focused mindset with genuine pride in delivering excellent service

• Clear, professional verbal and written communication skills

• High levels of organisation, reliability, and attention to detail

• Ability to prioritise tasks effectively and manage multiple responsibilities

• Confidence interacting with clients both in person and remotely

• A proactive, self-motivated approach with a strong sense of ownership

• Competence using Microsoft Office and general office systems

• Experience with CRM software is desirable, but not essential

What You’ll Get

• Salary: £24,500 depending on experience
• Bonus: Annual performance bonus
• Holiday: 29 days including bank holidays
• Personal Development: We invest heavily in training and development aligned with your strengths and interests. For the right individual, there may be opportunities to develop into more commercially focused roles over time.
• Hours: 35-hour week (Mon–Fri) with alternate Saturdays (those weeks are 33.5 hours with a weekday off). This role can be offered as either one full-time position or split between two part-time positions, depending on availability and suitability.
• Pension: Workplace pension scheme
• Extras: Team socials, company events, collaborative working culture.

Why This Role Matters?

You will play a key part in shaping the client experience and supporting high-value sales by ensuring everything behind the scenes is accurate, calm, and professional.

You’ll work closely with a small, focused team in an environment that values reliability, trust, and doing things properly.

Working Pattern

We are open to:

• One full-time hire, or

• Two part-time hires, depending on availability and fit

Flexibility can be discussed with the right candidates.

How to Apply

Please apply now via our short application process – including a couple of quick assessments designed to help us (and you) make sure it’s the right fit. You’ll even get your own behavioural profile to keep - a great insight into how you work best.

Interviews are ongoing with a start planned for February 2026 –  so please apply right away