Concierge - Receptionist

Concierge (Receptionist)

SwissTimepieces – Luxury Watches

Location: Kendal, Lake District
Salary: £13.00 – £14.00 per hour + Christmas Bonus + 29 Days Holiday + Pension
Hours: 33.5 hours per week — including Saturdays (10:00am – 4:00pm), with a weekday off in lieu. Weekday hours are 9:00am – 4:30pm.

About SwissTimepieces

SwissTimepieces began in 2017 as a passion project and has grown into a trusted luxury watch specialist.

Our growth has been built on reputation, meticulous attention to detail, and a genuinely client-first approach. Every transaction matters. Every relationship counts.

We exist to curate exceptional timepieces that celebrate life’s milestones and become part of our clients’ stories, today and for generations to come.

We’re now entering an exciting new phase of growth. We’re looking for people who want to build something meaningful, not just fill a role, but contribute to a business with high standards, clear ambition, and long-term plans.

The Opportunity

We are looking for a Client Concierge (Receptionist) — a highly organised, personable individual who will be the first point of contact for our clients and play a key role in delivering a premium, seamless experience.

This is not a traditional receptionist role.

You will sit at the centre of the business, managing inbound phone enquiries, welcoming clients into the showroom, and ensuring that every interaction reflects the standards of a luxury brand.

You will also play a crucial role in supporting the sales team by qualifying enquiries, managing appointment flow, and helping maintain a structured, high-performing environment.

What You’ll Be Doing

Acting as the first point of contact for all inbound phone enquiries, ensuring calls are handled professionally and efficiently

Professionally answering and managing incoming calls, qualifying client needs, and directing enquiries appropriately

Booking and coordinating client appointments to ensure an efficient and well-managed schedule

Welcoming clients into the showroom and delivering a polished, high-end experience

Preparing meeting rooms and maintaining a clean, organised, and professional environment

Supporting the sales team by qualifying phone enquiries and booking high-quality appointments

Assisting with outbound calls (e.g. following up quotes, arranging collections, checking in with clients)

Managing daily calendars and ensuring appointments run smoothly and on time

Receiving and organising deliveries and packages

Maintaining high standards across the front-of-house and client areas

Who This Role Would Suit

Someone with strong customer service experience (hospitality, retail, front-of-house, or similar)

A confident communicator who is comfortable speaking with clients on the phone and in person

An organised individual who enjoys keeping things structured and running smoothly

Someone who takes pride in presentation, environment, and attention to detail

A proactive individual who enjoys being busy and taking ownership

Someone who enjoys working in a professional, high-standard environment

An interest in luxury brands or watches is beneficial, but not essential

What We’re Looking For

Excellent communication and interpersonal skills

Professionalism and strong personal presentation

High levels of organisation and attention to detail

Confidence in handling phone conversations and managing enquiries

Ability to prioritise and stay calm under pressure

A proactive, “can-do” attitude

Strong sense of responsibility and ownership

Previous experience in a similar role is beneficial but not essential

What You’ll Get

Salary: £13.00 – £14.00 per hour depending on experience

Bonus: Annual Christmas bonus

Holiday: 29 days including bank holidays

Hours: 33.5 hours per week, including Saturdays (10:00am – 4:00pm), with a weekday off in lieu

Pension: Workplace pension scheme

Development: Opportunity to grow within a fast-moving business (including progression into operations or sales support roles over time)

Why Join SwissTimepieces?

SwissTimepieces is not a corporate retailer. We are an independent, reputation-built luxury specialist where standards genuinely matter.

You will play a key role in shaping the client experience and supporting a high-performing team in a business that is growing quickly.

This is a position of trust and responsibility, ideal for someone who takes pride in their work and wants to be part of a business where details matter.

As we grow, so do the people within it.

How to Apply

Please apply via our short application process, which includes a couple of quick assessments designed to help us, and you, determine whether it’s the right fit. You’ll also receive your own behavioural profile to keep.

We are actively interviewing and aiming to appoint immediately. Applications will be reviewed on a rolling basis.